Product Warranty

Photonic Healing, LLC (DBA Visum Light) warrants its light to the original owner of the Visum Light against manufacturer’s defects in material and workmanship with a one-year warranty, for conditions of normal use and service, with proof of purchase.

It is the duty of the customer to obtain a Return Authorization number, cover the return shipping and return defective unit to Photonic Healing, LLC for repair or replacement.

Photonic Healing, LLC, will determine whether the product is defective or damaged. The exclusive remedy for a defective product will be to repair or replace the defective part, as needed, at Photonic Healing, LLC’s option.

This warranty shall not apply to any product, in whole or in part, that was repaired, altered, or tampered with in any manner outside of Photonic Healing, LLC’s factory. The warranty is void on products that are damaged or broken or that were used in a manner contrary to the product’s intended purpose.

Photonic Healing, LLC will cover the cost of return shipping to the buyer for all warranty items. If it is determined the defect is not a warranty issue, any cost for repairs and return shipping are the responsibility of the customer.

This warranty does not obligate Photonic Healing, LLC to any liability for secondary charges, expenses, or any other consequential losses. Photonic Healing, LLC shall not otherwise be liable for loss or damages, whether direct, indirect, special, incidental, or consequential, regardless of the legal theory asserted, including negligence, warranty, or strict liability. The company’s maximum liability shall not, in any case, exceed the cost of the defective part that is repaired or replaced.

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