Product Warranty & No-Worries Guarantee
Effective Date: November 7, 2020
Last Updated: July 2026
This policy explains the warranty coverage and return options for all Visum Light products purchased from Photonic Healing, LLC.
At a Glance
| Product | Warranty | No-Worries Guarantee |
|---|---|---|
| Visum Light Handheld | 1-Year Limited Warranty | 45-Day No-Worries Guarantee |
| Visum Flex Pads | 1-Year Warranty on Pad 90-Day Warranty on Controller, Battery & Plastic Cover | Not Included |
1. Visum Light Handheld
1-Year Limited Product Warranty
The Visum Light Handheld is warranted to the original purchaser against defects in materials and workmanship under normal use for one (1) year from the date of purchase.
This warranty covers manufacturer defects only and requires proof of purchase.
What is Covered
Manufacturer defects in materials or workmanship
Repair or replacement of defective components at our discretion
What is Not Covered
Damage from misuse, abuse, accidents, or neglect
Unauthorized repairs or modifications
Cosmetic damage
Normal wear and tear
45-Day No-Worries Guarantee
We want you to feel confident in your purchase. If you decide the Visum Light Handheld is not right for you, you may return it within 45 days of purchase.
This guarantee applies ONLY to the Visum Light Handheld. It does not apply to Visum Flex Pads or accessories.
Return Requirements
Return Authorization (RA) required before returning the product
Customer is responsible for return shipping
Product must be returned in clean, like-new condition with original packaging
Shipping charges are non-refundable
Credit card processing fees are non-refundable
Manuals or materials that have been written in or damaged are subject to a $25 replacement fee
Refunds may be reduced if:
Parts are missing
Lenses are chipped
The product has been damaged beyond normal handling
2. Visum Flex Pads
Limited Product Warranty
Visum Flex Pads are covered by the following manufacturer warranty:
Component | Warranty Period |
Flex Pad electronics & LEDs | 1 Year |
Controller, battery & plastic cover | 90 Days |
This warranty applies only to the original purchaser and is not transferable.
What is Covered
Manufacturer defects in materials and workmanship
Repair or replacement of defective electronic components at our discretion
What is Not Covered
Damage caused by misuse, abuse, accidents, or improper care
Cosmetic damage or normal wear
Cracked plastic covers
Damage caused by improper storage
Use with incorrect power adapters
Lost devices or accessories
Important Care Guidelines
To maintain warranty coverage:
Do not fold the pads flat.
Do not step on the pads or allow animals to step on them.
Do not drop the controller.
Do not leave animals unattended while using the pads.
Damage caused by these actions is not considered a manufacturer defect and is not covered under warranty.
Warranty Service
A Return Authorization (RA) is required before returning any product.
Customer Responsibilities:
Return shipping to Visum Light
If the product is determined to have a manufacturer defect:
We will repair or replace the product or defective component at our discretion.
We will pay return shipping back to the customer.
If the issue is not covered under warranty:
Repair charges, replacement parts, and shipping costs are the customer’s responsibility.
Flex Pad Return Policy
Visum Flex Pads are NOT covered by the 45-Day No-Worries Guarantee.
Because Flex Pads are used directly on the body and animals, they are generally not eligible for return once opened.
Returns may be accepted only if:
The product is unopened and unused
It is returned in the original packaging
A Return Authorization (RA) has been issued
Approved returns are subject to:
15% restocking fee
Return shipping charges
Non-refundable credit card processing fees
If a Flex Pad is found to have a manufacturer defect during the warranty period, it will be repaired or replaced under the warranty terms above.
Warranty Limitations
Our warranties do not cover:
Lost income
Loss of use
Incidental damages
Consequential damages
Secondary expenses
Maximum liability is limited to the repair or replacement of the defective product or component.
International Customers
International customers are responsible for:
Return shipping
Customs duties
Taxes and brokerage fees
Warranty service requires the physical return of the product unless otherwise authorized.
Contact Us
For warranty service or to request a Return Authorization (RA), please contact: