Product Warranty

Photonic Healing, LLC (DBA Visum Light) warrants its light to the original owner of the Visum Light against manufacturer’s defects in material and workmanship with a one-year warranty, for conditions of normal use and service, with proof of purchase. Misuse of the light will void the warranty. Misuse includes not following our operating suggestions and/or not having the 30-minute consultation.

It is the duty of the customer to obtain a Return Authorization number, cover the return shipping and return defective unit to Photonic Healing, LLC for repair or replacement.

Photonic Healing, LLC, will determine whether the product is defective or damaged. The exclusive remedy for a defective product will be to repair or replace the defective part, as needed, at Photonic Healing, LLC’s option.

This warranty shall not apply to any product, in whole or in part, that was repaired, altered, or tampered with in any manner outside of Photonic Healing, LLC’s factory. The warranty is void on products that are damaged or broken or that were used in a manner contrary to the product’s intended purpose.

Photonic Healing, LLC will cover the cost of return shipping to the buyer for all warranty items. If it is determined the defect is not a warranty issue, any cost for repairs and return shipping are the responsibility of the customer.

Credit card processing fees are no longer refunded by the processing companies. Therefore we can not refund them to you for any cancelled or returned order. This means that any purchases made with a credit card that are cancelled or returned, will sacrifice the fee portion of the transaction.

This warranty does not obligate Photonic Healing, LLC to any liability for secondary charges, expenses, or any other consequential losses. Photonic Healing, LLC shall not otherwise be liable for loss or damages, whether direct, indirect, special, incidental, or consequential, regardless of the legal theory asserted, including negligence, warranty, or strict liability. The company’s maximum liability shall not, in any case, exceed the cost of the defective part that is repaired or replaced.

PLEASE READ: IMPORTANT INTERNATIONAL SHIPPING INFORMATION –

We have suspended all international shipping from this website. If you are interested in placing an order you must contact us for a quote. The Visum Light and Flex Pads use Lithium Ion Batteries and the current shipping restriction is a maximum of TWO batteries per box in a shipment.

PLEASE NOTE: The customer is responsible for ALL Customs Fees and Import Taxes.

Sorry, we can NOT ship to International PO boxes, please provide a street address for delivery. We currently ship to all major countries and are happy to individually quote you a price for any other country not currently serviced. If you are in a country that does not come up as one we ship to, please contact the office for arrangements.

We continue to monitor the status of current affairs and look for the best shipping solution for our customers. We prefer to use DHL but there are many post codes in which there is a remote service fee attached.

If you would like to see if this remote service fee applies to you, please look up your post code on this link. We encourage you to check prior to ordering! Simply do a search for your post code by typing “Cntrl F” and then enter your post code.